FAQs

Shopping with Julnar General Trading L.L.C.

1. Shop – choose the products from the category and start filling your basket. Shop from our recommended Offers, your Favorites, browse the category, or use Search to find specific items.

2. Checkout – once your shopping is complete, click on the Checkout button to send the contents of your basket to a page where to select the payment method.

Once you’ve finished shopping, click the Checkout button in order to transfer your basket for payment. If you’ve never previously shopped online at julnar, you can open an account by filling the registration form within the julnar checkout page, and then click the Register. We assure you that this is a safe and secured registration. We will never share your details with any third party. Once your order has been sent, click on the Continue button to be transferred to the payment gateway. All you have to do now is review your order and enter your payment details.

You need to enter your login details so that we can communicate with your account. You will only be asked to enter your details the first time you shop and after that we’ll save them (unless you choose otherwise).

For security reasons, we give you the choice whether you wish for your password to be saved or not.If you wish to speed up the process, leave the tick box checked and you won’t have to enter it next time. If you change your mind, you can remove your stored login details in the Your Account page.

PRICING

We update prices and special offers continuously.

ORDERS & DELIVERY

We will deliver your shopping, only after the payment process was completed and you received a confirmation email as well regarding this order.

Booking a delivery couldn’t be simpler – click on the Delivery app, find your preferred slot and book it with the click of a mouse. You can book a delivery slot before you start shopping or at any time before you send your order to check out.

The cost of your delivery depends on the order size. Orders above 200 DHS receives FREE delivery, while orders below 200 DHS get charged 25 DHS per order.

You will need to update your delivery address in your julnar@eim.ae account. If you change your address, please don’t forget to amend your postcode within your julnar@eim.ae account, before you send your order, as inventories differ from one postcode to another. If you wish to send an order to a different address (e.g. for another branch office), please add the address as an additional address within your profile.

If you think Julnar misrepresented the products you ordered, please email julnar@eim.ae with the details. Otherwise, please contact us directly on: JULNAR Gen. Tr. L.L.C. PO Box : 71656 | Sharjah | U.A.E or call 0509 PANTRY (0509 726879)