Privacy & Security Policies

Julnar respects your privacy and understands its value in today’s digital world, so this Privacy Policy sets out how Julnar collects, uses and protects any personal information that the Company receives from the users of this Website.

By using this Website, users agree to the collection and use of information according to this Policy. From its part, Julnar is committed to ensuring that your privacy is protected at all times. Should Julnar ask its users for more personally identifiable information in order to make their experience with the Website a better one, the Company pledges that it will only be used in accordance with this Policy.

This Privacy Policy is subject to change, so users are encouraged to review the Privacy Policy from time to time. Julnar reserves the right to alter, modify, update, add to, delete from this Privacy Policy at any time for any reason. Any changes will be posted here, and any changes will become effective immediately upon being posted.

What Julnar Collects


We collect the following information:

  • Name.

  • Contact information, including email address and phone number.

  • Delivery address information such as area, building and house number.

After Registration and Frequency of Communication

Once a user finishes the registration process, he will be given the option to subscribe to Julnar newsletter.

By subscribing, users will be receiving a daily update of all the latest offerings on our website. We usually restrict the number of newsletter(s) sent to users to one daily.

To give you the complete shopping experience as well as to keep you updated with our latest products, promotions and other offerings, we email you accurate daily information. This ensures a very comfortable shopping experience as you can easily view our daily products and offerings. We play particular adherence to bringing you constant updates without spam.

Contact Information

Should you have any queries, contact us at 0509 PANTRY (0509 726879). We are open all week from 9am – 7pm UAE Time.

Alternatively, you can visit our offices at Ahmed Kamali Warehouse no 1 & 2, Sharjah Industrial Area 18, Sharjah, United Arab Emirates or email us on julnar@eim.ae

Unsubscribing

Users can always “unsubscribe” from our emails by clicking on the “Click Here to Unsubscribe” link at the bottom of each received email.

Payment Card Details

When you enter your payment card details on Julnar order form, the information will be processed directly to the payment gateway/Bank, and encrypted using Secure Socket Layer technology (SSL). All credit/debit card details will NOT be stored in the Company’s database or servers.

For customers to confirm that they are in a secure area; all SSL capable browsers have a symbol to indicate secure mode. It is usually a closed lock image at the right of your browser’s bottom status bar. Customers can also confirm when the URL changes from ‘http’ to ‘https’ to indicate that a SSL protocol is being used to communicate with the server.

Privacy Policy

Julnar respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. These privacy policies (the “Privacy Policy”) are intended to describe for you, as an individual who is a user of Julnar,or any of our related sites, mobile and connected TV applications, or other online services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Information We Collect About You

In General. We may collect personal information that can identify you, such as your name and email address, and other information that does not identify you. When you provide personal information through our website, the information may be sent to servers located in the UAE and other countries around the world.

Information you provide.

We may collect and store any personal information you enter on our website or provide to us in some other manner, including personal information that may be contained in any video, comment or other submission you upload or post to the website. This includes identifying information, such as your name, address, e-mail address, and telephone number; your likeness; and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender and age, and other demographic information.

Information from other sources.

We may also periodically obtain both personal and non-personal information about you from other IAC businesses, business partners, contractors and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.

Information about others.

We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) a product as a gift, information that may interest them or messages (such as invitations) through our system, we may store your personal information, and the personal information of each such recipient. Similarly, if you use our website to upload, share and/or distribute content (including videos, comments or other submissions), and such content contains personal information about others, such information may be stored in order to allow for such uploading, sharing and/or distribution.

Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our site. For more information on Cookies, please see our Cookie Policy.

Information collected automatically.

We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.

Cookies.

When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.

Other Technologies.

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

Information collected by third-parties.

We may allow third-parties, including our authorized service providers, IAC companies, advertising companies, and ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. Unless expressly stated otherwise, our website does not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies .

How We Use the Information We Collect

In General. We may use information that we collect about you to:

  1. deliver the products and services that you have requested;

  2. manage your account and provide you with customer support;

  3. perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;

  4. communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our sister IAC companies or other third parties;

  5. develop and display content and advertising tailored to your interests on our site and other sites;

  6. verify your eligibility and deliver prizes in connection with contests and sweepstakes;

  7. enforce our terms and conditions;

  8. manage our business

  9. perform functions as otherwise described to you at the time of collection.

 

Financial information.

We may use financial information or payment method to process payment for any purchases, subscriptions or sales made on our website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

Please review “Your Choices About Collection and Use of Your Information” below.

With Whom We Share Your Information

We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website or while using our services.

Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

Authorized service providers:

We may share your personal information with our service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

Business partners:

To the extent any personal information is contained in any video, comment or other user submission, such information When you make purchases,reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.

Direct mail partners.

From time to time we may share our postal mailing list with selected providers of goods and services that may be of interest to you. If you prefer not to receive mailings from these providers, you can notify us at any time by clicking here.

Other IAC businesses.

We are part of the IAC family of businesses. We may share information we collect, including personal information, with the IAC companies. Sharing information with our IAC companies enables us to provide you with information about a variety of products and services that might interest you.

Other Situations. We also may disclose your information

In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion.

When we believe disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.

In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.

Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and our IAC sister companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.

Third-Party Websites

There are a number of places on our website or through our services where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an

advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.

How You Can Access Your Information

If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.

If you have an online account with us, you also may choose to close your account at any time by going to the “Me” menu, selecting “Settings,” then clicking “Delete My Account,” contacting customer support at: julnar@eim.ae. After you close your account, you will not be able to sign in to our website or access any of your personal information. However, you can open a new account at any time. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our website or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

Your Choices About Collection and Use of Your Information

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.

When you register on our website you may be given a choice as to whether you want to receive email messages and/or newsletters about product updates, improvements, special offers, or containing special distributions of content by us. At any time you can choose to no longer receive commercial or promotional emails or newsletters from us by clicking on the following link and entering the email address associated with your account: click here.

You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that, changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner or an event provider) before you have changed your preferences or updated your information, you may have to change you preferences directly with that third party.

You may tell us not to share your personal information with third parties or the IAC family of companies for direct marketing purposes by clicking on the following link and entering the email address associated with your account: click here.

How We Protect Your Personal Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized

We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission’s website athttp://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

User Submissions

We may provide areas on our websites where you can post information about yourself and others and communicate with others; upload content (e.g. pictures, videos, audio files, etc.); and postcomments or reviews of content found on the Website. Such postings are governed by our Terms and Conditions of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

Children’s Privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.

Visiting Our Websites from Outside the United Arab Emirates

This Privacy Policy is intended to cover collection of information on or via our website from residents of the United Arab Emirates. If you are visiting our website from outside the mentioned country, please be aware that your information may be transferred to, stored, and processed in the United Arab Emirates where our servers are located and our central database is operated. The data protection and other laws of this and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Changes to This Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services.When we post changes to this Privacy Policy, we will revise the “Last Updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an email to the email address you most recently provided us in your account, profile or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Cookies Policy

Julnar uses cookies on Julnar.ae and related domains and applications (the “Julnar Service”). By using the Julnar Service, you consent to the use of cookies. If you are embedding the Julnar video player on your website, you should make appropriate disclosures about cookies to your users.

This Cookie Policy is part of our Privacy Policy and explains:

What cookies are

What cookies are used when you use the Julnar Service

How third parties use cookies on the Julnar Service

Your cookie options

Further cookie resources

1. What is a cookie?

A cookie is a small text file that is stored in your web browser that allows Julnar or a third party to recognize you. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to enable ad delivery and behavioral advertising.

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are sometimes called “first party cookies,” while cookies placed by other companies are sometimes called “third party cookies.”

2. What cookies are used when I use the Julnar Service?

When you use the Julnar Service or visit a webpage with a Julnar video, Julnar or a third party may place a number of cookies in your browser. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list. We update this list quarterly, so there may be additional cookies that aren’t yet listed.

Each cookie serves one of four different purposes:

3. How do third parties use cookies on the Julnar Service?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Julnar Service and other websites that you’ve visited. You can learn more about how these companies use your information by visiting the privacy policies listed in our cookie list.

4.What are my cookie options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

You may also opt out of third party cookies by following the instructions provided by each third party in its privacy policy. Please see our cookie list for links to the third party privacy policies. Some third party ad networks are members of the Network Advertising Initiative (NAI). You can visit the NAI’s website to find out how to opt out of members’ cookies.

5.Do you use any other user tracking technologies?

We use additional technologies to help track user activities and preferences. For example, we use web beacons (also known as clear gifs, pixel tags or web bugs). Web beacons are tiny graphics (about the size of period) with a unique identifier that are embedded invisibly on web pages or emails. They are used to track user activities and communicate with cookies. You cannot opt out of web beacons used in webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only. Finally, we use local storage to facilitate certain functions, but we do not retain the data captured via local storage.